Elevate branch performance as a Supervisor of Branch Operations at Mitten in Ottawa, Ontario. Focus on customer service leadership, operational planning, and effective communication across teams. This role demands accountability for the smooth operation and administration of the branch.

You will ensure compliance with national standards while prioritizing customer satisfaction and service quality. As the operational control point, you will lead Customer Service Representatives and collaborate with the Warehouse leaders to streamline order fulfillment processes and manage inventory efficiently. Key Responsibilities:
Supervise and develop customer service staff
Ensure consistency in service delivery
Oversee inventory management and accuracy
Approve purchase orders within authority limits
Document customer interactions in CRM systems Requirements:
3–5 years in customer service management or operations
Proven leadership skills in a quick-paced workplace
Robust organizational and planning abilities
Experience with financial and inventory controls
Bilingual in French and English Join Mitten and lead your team toward exemplary operational success and customer satisfaction in Ottawa.

📌 Mitten Branch Operations Supervisor Ottawa
🏢 Cornerstone Building Brands
📍 Ottawa