Elevate client satisfaction and service efficiency as the Lead for Commercial Lines Service Operations. This role focuses on mentoring teams while delivering outstanding service to commercial clients. As a leader in this position, you will manage a service team dedicated to high-quality client interactions across various accounts including mid-market and large clients.

Your responsibilities include overseeing compliance, driving process improvements, and developing solid relationships within the insurance market. This role requires strategic thinking, excellent communication, and commitment to continuous improvement to ensure exceptional service delivery. Key Responsibilities:
Mentor a team of Commercial Lines Account Managers and support staff
Ensure superior service for commercial clients and renewals




Maintain compliance with industry regulations and standards
Monitor key performance indicators for client satisfaction
Collaborate with commercial teams on growth strategies Requirements:
Level 2 insurance license or higher is required
Minimum of 5 years in commercial insurance roles
Solid knowledge of commercial property and casualty insurance
Experience with Epic systems and carrier portals
Effective communicator with robust organizational skills Drive operational success and client satisfaction as you lead commercial lines service operations.

📌 Lead Commercial Lines Service Operations Surrey
🏢 Kaizen Lab
📍 Surrey