Enhance service management as a Lead Automation Engineer at HCLTech in Toronto. Drive operational efficiency through the development and implementation of ITIL best practices with ServiceNow tools. In this role, you will focus on asset management and ensure compliance with service agreements while maintaining high operational standards.

Your ability to foster teamwork and positive customer relationships will be key to implementing creative frameworks and continuous improvement initiatives that enhance service delivery. Key Responsibilities:
Implement ITIL best practices for tower-level efficiency
Oversee compliance with SLAs and operational tasks
Validate reports and ensure operational hygiene practices
Develop creative service delivery improvement frameworks
Optimize operational efficiency through automation initiatives Requirements:
Advanced ServiceNow functional consulting knowledge
Expertise in ITIL and ITSM frameworks required
Solid problem-solving and escalation management abilities
Excellent communication and interpersonal skills
ITIL certification is preferred; ServiceNow certification advantageous Lead operational improvements and drive customer satisfaction in your next role at HCLTech.

📌 Lead Automation Engineer Servicenow Toronto
🏢 HCL Technologies
📍 Toronto