Elevate the customer experience as a Team Lead at the Commission for Complaints for Telecom-television Services (CCTS). This full-time role centers on leadership and performance management in a agile service setting.
In the Team Lead role, you will oversee a team of Customer Service Representatives, focusing on performance monitoring, coaching, and escalation resolution. Your contributions are crucial for maintaining service standards and supporting your team’s growth. With a commitment to fairness and accountability, you will work within a thriving contact center culture.
Key Responsibilities:
• Guide the CSR team to meet performance goals
• Conduct regular performance evaluations and check-ins
• Lead the training of current representatives
• Respond to escalations from customers
• Identify complaint trends and report findings
Requirements:
• 4+ years of supervisory or management experience
• Customer service expertise, preferably in call centers
• Fluency in English and French, excellent communicator
• Knowledge of MS365 applications
• Strong commitment to customer service excellence
Drive impact and lead a motivated team at CCTS.
J-18808-Ljbffr

📌 Ccts Team Lead, Customer Service Position Ottawa
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Ottawa