About Convene Inc.

Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive perks, and high-growth opportunities.

IT Ops Engineer

Location: Nearshore in Canada or LATAM

Description:
Mid to senior individual contributor, reports to the Infrastructure and Operations Manager.
Must be experienced with proven success in supporting on-prem and Azure IT infrastructure.

The Role:
Hands on operations engineer keeping a hybrid workplace healthy across on premises and Azure
Monitoring, patching, upgrades, outage response, and the automation that removes repeat work
An operations seat, not a project seat. Owning uptime is the job
Documentation is core to the role, not an afterthought

Must Have:
Five to ten years in infrastructure or operations in a complex hybrid environment
Strong Azure, operational depth from daily work rather than certification only
Ansible, hands on, building and maintaining real playbooks




Scripting in PowerShell, Python, or Bash
Real experience on a major observability platform such as Splunk, Datadog, or New Relic. Building dashboards and tuning alerts, not just viewing them
Serious documentation discipline. Runbooks, diagrams, change records, written without being chased
Calm under outage pressure, clear updates while the room is loud
Must be a solid communicator with a successful record in operational ownership

Nice to Have:
Cloudflare, WAF, DNS, CDN
On premises exposure across network, WiFi, servers, and devices. If they have not touched on prem, sharp enough to pick it up fast
ServiceNow and Azure DevOps
PCI or another regulated workplace

Screening signals
Something they automated that killed a recurring manual task, and what it saved
An outage walked end to end, root cause, and what changed after
An alert or dashboard they built that someone else came to rely on

📌 It Ops Engineer Beaverton
🏢 Convene
📍 Beaverton