Elevate your IT career with CAAT as an ITSM Analyst, specializing in Change Management and continuous improvement. This energetic role is essential for effective governance of IT service processes. The ITSM Analyst will be a crucial member of the Enterprise Operations Centre, focusing on coordinating technology changes while assessing operational impacts and ensuring compliance with ITIL best practices.

You will manage the Change Management lifecycle and facilitate crucial meetings that drive improvements in service delivery for diverse employers. Key Responsibilities:
Manage the Change Management process adhering to ITIL principles
Coordinate Change Advisory Board meetings for thorough evaluations
Oversee release management across applications and vendors




Ensure accurate maintenance of CMDB for effective analysis
Facilitate post-implementation reviews for strategic improvements Requirements:
Post-secondary education in IT or related fields
Proficiency in ITSM processes and change management
Robust analytical and organizational skills
Experience facilitating cooperative meetings
Ability to effectively assess and manage risks Contribute to CAAT's commitment to better retirement security by optimizing change processes and enhancing ITSM practices.

📌 Itsm Analyst Role At Caat Toronto (Canada)
🏢 CAAT Pension Plan
📍 Canada