Join Walter Surface Technologies as an IT Support Team Lead focused on systems administration and enhanced team performance. Drive improvements in IT operations while solving complex technical challenges. In this pivotal role, you will lead the IT support team while managing Level 3 escalations and addressing infrastructure and end-user technology issues.

Your robust background in Microsoft platforms and troubleshooting will empower you to implement effective solutions and optimize IT processes. You will also foster a culture of continuous improvement within your team. Key Responsibilities:
Coordinate day-to-day IT support priorities and escalations
Monitor ticket quality and overall support effectiveness




Coach team members through complex troubleshooting
Improve IT support processes and documentation practices
Lead projects for system upgrades and deployments Requirements:
5+ years of relevant technical experience
Robust knowledge of Microsoft 365, Intune, and Azure
Proficient PowerShell scripting skills
Experience with networking, cloud solutions, and ITSM practices
Bilingual in English and French required Apply your leadership and technical skills to help Walter Surface Technologies maintain robust IT operations.

📌 It Support Team Lead At Walter Surface Technologies Montreal
🏢 Walter Surface Technologies
📍 Montreal