AVASO Technology is seeking a customer-oriented IT Support Engineer to serve at our Technical Bar in Montreal, QC. If you thrive on troubleshooting and delivering stellar user experiences, we want to hear from you. This full time role focuses on Level 2 support for walk-up technical issues.

You will troubleshoot Windows OS, laptops, and network connectivity, while executing quick fixes and managing device hot-swaps. Your ability to create and route incident tickets accurately will ensure seamless service delivery in compliance with IT policies. Key Responsibilities:
Provide hands-on support for Windows OS and hardware issues
Execute quick fixes for password resets and AD access
Manage and configure replacement laptops and peripherals
Document all interactions and troubleshooting steps
Assess issues for L2 resolution or escalation needed Requirements:
Bilingual in English and French
Over 4 years in Help Desk or Walk-Up IT Support
Familiarity with Windows settings and basic networking
Good understanding of ServiceNow or similar tools
Solid communication skills for end-user engagement Leverage your troubleshooting skills and IT knowledge to enhance user experiences at AVASO Technology!

📌 It Support Engineer At Avaso Technology Dorval
🏢 AVASO Technology Solutions
📍 Dorval