Hotline Coordinator

Location

: Ontario

Our client

Is a leading nonprofit organization dedicated to improving access to justice for all Ontarians.

Responsibilities
Provide real-time administrative and technical support to volunteer lawyers participating in the Free Legal Advice Hotline.
Support a high-volume hotline and assist volunteers.
Help volunteers locate and navigate legal information, articles, forms, and other resources within the organization’s database.
Answer procedural and resource-related questions from volunteers and assist them in identifying the appropriate resources for their matters.
Support volunteer onboarding and troubleshoot minor technical issues, including login and microphone challenges.
Monitor volunteer communications and phone queues to ensure volunteers receive timely support throughout their shifts.

Qualifications
Legal support experience,



such as experience as a legal assistant, law clerk, paralegal, or in a similar legal administrative role.
Solid ability to read, understand, and navigate legal resources and articles.
Proficient with technology and comfortable learning current systems and platforms.
Excellent communication, customer service, and interpersonal skills, with the ability to interact professionally with lawyers from major law firms.
Experience with Salesforce, Microsoft Office, record-keeping, or call centre environments is an asset.

Compensation & Benefits
Salary: depending on experience.
Competitive advantages and paid leave entitlements.
Remote working environment.

Ref# LI1799

📌 Hotline Coordinator Ontario
🏢 BJRC Recruiting
📍 Ontario