Join Germain Hotels as a Guest Service Agent, where your commitment to exceptional service will shine. Foster positive connections with guests through genuine attention and care. The perfect candidate will check-in and check-out guests efficiently while addressing requests with creativity and professionalism.

You will play a vital role in maintaining smooth internal operations and ensuring guest satisfaction. This position demands solid listening skills and the capacity to handle diverse guest needs effectively. Key Responsibilities:
Verify and detail guest arrivals and departures
Respond courteously to all guest inquiries promptly
Resolve issues with a focus on guest satisfaction
Collaborate with various departments for seamless experiences
Enhance service offerings through personalized attention Requirements:
Diploma in Hospitality is a plus
Excellent verbal and written communication skills
Customer-focused with a proactive attitude
Robust listening abilities to anticipate guest needs
Positive computer skills, OPERA PMS experience a bonus Deliver outstanding hospitality and make a difference for guests at Germain Hotels.

📌 Hospitality Guest Service Agent Toronto
🏢 Germain Hôtels
📍 Toronto