Career Opportunity – Customer Service Representative (CSR) At Westminster Mutual, we take pride in our role to protect our neighbours, their families, and their businesses and farms. We have a 167-year history of serving our client-owners that anchors our sense of purpose and shapes our values as an employer. Operating on a foundation of honesty, integrity, and community-based principles, we maintain the highest standards of personal service, never losing sight of the importance of the “Neighbour Helping Neighbour” approach. Minutes from London, Ontario, we offer a work environment that is balanced and family-friendly, no matter what your family looks like.

THE OPPORTUNITY Looking to start a meaningful career where you can focus on building relationships, learn valuable insurance business skills, and grow into a sales role? Westminster Mutual is looking for a motivated and customer-focused individual to join our team as a Customer Service Representative (CSR).This role is ideal for those new to the insurance industry who are eager to build strong customer relationships while learning the foundations of insurance and sales. This is more than a customer service role, it is a launchpad into a fulfilling career as an Insurance Agent within the Ontario Mutuals.

WHAT YOU’LL BE DOING

Building strong relationships with policyholders by providing friendly, reliable, and skilled service

Acting as the first point of contact for policyholder questions about policies, billing, and claims

Organizing and maintaining policyholder information and communications in detailed files

Assisting the Sales Agents with administrative support throughout the sales cycle





Participating in training and development activities related to insurance products, systems, and sales practices

Observing and supporting Sales Agents to gain exposure to sales conversations and policyholder advisory practices

WHAT YOU’LL BRING

Post-secondary education in Insurance, or related experience with a general knowledge and understanding of Ontario Mutuals and Westminster Mutual

Ability and willingness to obtain CIP designation and OTL License once employed

Previous customer service experience, an asset

Exceptional communication and relationship-building skills

Organization and detail-oriented approach, with a self-starter attitude

Curious, coachable, and eager to learn

Flexibility to adapt to changing priorities

WHAT WE OFFER

A friendly, community-oriented workplace

Direct training and mentorship from experienced Sales Agents

Competitive Defined Contribution Pension Plan

Opportunity for variety and growth

A clear path to move into a Sales Agent role as you develop

JOIN OUR TEAM! If you are in search of a career where you can grow, learn, and make an impact in your community, we would love to hear from you! Before you apply, we encourage you to visit our website or follow us on Facebook, Instagram, or LinkedIn for more information about Westminster Mutual Insurance Company.

We encourage applications from all qualified candidates and will accommodate applicants’ needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.

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📌 Customer Service Representative (Thames Centre)
🏢 Westminster Mutual Insurance
📍 Thames Centre