Drive customer engagement as a Senior Customer Success Manager at Hootsuite. This bilingual role supports clients in maximizing their impact on social media. You'll manage relationships with high-value businesses, ensuring they achieve their goals through Hootsuite's suite of tools.

Your direct involvement will include onboarding, strategy development, and consistent engagement with multiple stakeholders. Focused on enhancing user adoption and overall satisfaction, your expertise in social media will be pivotal in this role. Key Responsibilities:
Cultivate relationships with high-value clients
Deliver tailored strategies for social media use
Lead onboarding and execution of Mutual Account Plans
Conduct workshops to increase customer engagement
Collaborate cross-functionally for account strategies Requirements:
Significant customer account management experience
In-depth knowledge of social media applications
Excellent problem-solving and communication skills
Ability to influence and advocate for customer needs
Commitment to achieving quarterly success metrics Work with Hootsuite to ensure clients excel in their social media strategies, focusing on their unique needs.

📌 Hootsuite Senior Customer Success Specialist Ottawa (Canada)
🏢 Hootsuite
📍 Canada