- Own a portfolio of existing customers across Oil & Gas, Mining, Utilities, and Manufacturing- Manage gross retention and renewal outcomes- Run proactive renewal motions and identify churn risks- Identify, qualify, and close expansion opportunities within existing accounts- Build account plans and expansion business cases- Develop relationships with users, economic buyers, and executive sponsors- Conduct QBRs/EBRs- Monitor product adoption and health metrics and close usage gaps- Connect customer objectives to measurable compliance, risk-reduction, and operational-efficiency outcomes- Maintain accurate CRM records and provide weekly and monthly renewal and expansion forecasts- Participate in account and deal reviews- Partner with Customer Success, Implementation, Product, and Support- Advocate for customers internally and feed customer insights to Product, Marketing, and GTM leadership- Report to the VP, Customer Success & GrowthRequirements- 3+ years of B2B account management, customer success with revenue ownership,



or full-cycle sales experience — SaaS preferred- A track record of hitting retention and expansion targets in a quota-carrying role- Experience with industrial sectors — Oil & Gas, Mining, Utilities, or Manufacturing — an asset- Strong commercial instincts: you can spot an expansion opportunity, build the case, and close it- Executive presence and the ability to run a business review that lands with a VP or C‑suite audience- Disciplined CRM and forecasting habits- Willingness to travel to key accounts as requiredCore CompetenciesDemonstrates expertise in B2B Account Management and Customer Success, with a robust focus on retention and expansion within the Oil & Gas, Mining, Utilities, and Manufacturing sectors. Proven ability to build relationships with executive stakeholders and drive measurable outcomes through effective account planning and CRM management.#J-18808-Ljbffr

📌 Account Manager (Calgary)
🏢 Canadian Linen
📍 Calgary