Elevate customer experience as a Global Service Desk Analyst at Long View, with locations in Toronto, Calgary, Edmonton, and Vancouver. Utilize your tier I support skills in a fun, team-oriented culture. Long View is seeking dedicated Global Service Desk Analysts for its Integrated Global Services team across Canada.

This role requires at least 2 years in a technical support capacity, where you will ensure service excellence while handling end-user IT and communication systems. You'll be a crucial part of a diverse team focusing on delivering outstanding support to clients worldwide. Key Responsibilities:
Document customer issues in a ticketing system
Analyze symptoms and provide solutions when possible
Dispatch incidents to Tier II support as needed
Manage escalations effectively
Identify and propose process improvements Requirements:
2+ years in a technical support role
Robust written and verbal communication skills
Proven troubleshooting capabilities
Adaptability to customer needs and stress
Excellent customer service skills Join Long View to enhance customer satisfaction through exceptional service and support.

📌 Global Service Desk Analyst At Long View Edmonton (Canada)
🏢 Long View Systems
📍 Canada