Join Halwell Dumfries Mutual as an IT Systems Administrator, where your expertise drives operational excellence. This full-time role combines technology administration with user support in a hybrid work workplace. In this position, you will support and enhance the organization’s technology platforms under the direction of the Staff Site Reliability Engineer.

Your role will include troubleshooting issues, configuring systems, and facilitating communication with vendors. You should bring a robust understanding of platforms like Microsoft 365, while enhancing user workflows and overall efficiency. Key Responsibilities:
Provide in office technology assistance to employees
Coordinate escalations for unresolved issues




Optimize application configurations and workflows
Engage with business leaders for operational improvements
Maintain explicit documentation for technical processes Requirements:
Diploma or certification in IT or related fields
Experience in systems administration or SaaS support
Knowledge of Zendesk, SharePoint, and similar platforms
Understanding of networking and cloud technologies
Direct experience in user-facing technical support Leverage your skills in a supportive environment focused on community impact and continuous improvement.

📌 Halwell Dumfries Mutual It Administrator Role Guelph
🏢 HD Mutual Insurance
📍 Guelph