Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional workplace that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.
Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay‑for‑performance and best‑in‑class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Reporting to the Manager, Claims, the Senior Technical Specialist Bodily Injury and Commercial General Liability is responsible for oversight and handling of complex long haul trucking, towing, commercial general liability and commercial automobile claims. The claims are moderate to severe in nature and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment.



The Senior Technical Specialist Bodily Injury and CGL ensures claims are properly investigated, evaluated, and resolved in a timely manner.
Provide oversight of external adjusters on outsourced claims
Investigate, evaluate, negotiate commercial lines casualty claims of moderate to high complexity
Manage challenging coverage claims with tact and professionalism
Conduct technical audits to monitor quality, activity, reserving and expenses
Provide high quality customer experience to all stakeholders
Manage claims in litigation, participate in mediations, pre‑trials and settlement conferences
Occasional travel is required
Post‑secondary education or equivalent experience
Minimum of 7 years experience handling casualty/CGL claims required
Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process.

📌 Senior Technical Specialist- Claims (ECH-ON) (Ontario)
🏢 Echelon Insurance
📍 Ontario