Join Fairstone Bank as a Vendor Management Specialist within the Collections team. Drive performance and compliance for outsourced collections while elevating customer interactions. In the role of Vendor Management Specialist, you will manage and enhance the day-to-day operations of outsourced collection agencies.

Your expertise will ensure vendors are compliant with contractual obligations while achieving targeted delinquency goals. Guide performance improvements through regular assessments and implement best practices to enhance customer experiences throughout the process. Key Responsibilities:
Oversee outsourced collection agency activities
Ensure compliance and monitor performance metrics
Facilitate daily performance discussions with vendors




Conduct audits and reviews of collection accounts
Promote process optimizations and automation prospects Requirements:
Highschool Diploma and 5 years in collections
2+ years supervisory or vendor management experience
Excellent verbal and written English and French skills
Advanced proficiency in Microsoft Excel
Experience in customer experience and collections quality Shape the future of collections at Fairstone Bank by enhancing vendor performance and customer satisfaction.

📌 Fairstone Vendor Management Specialist Montreal (Canada)
🏢 Fairstone Bank
📍 Canada