Elevate customer service at Fidelity as a Team Manager in Customer Experience, following a versatile hybrid schedule. Focus on driving product usage and customer satisfaction while innovating financial services. In this full time role, you’ll partner with cross-functional teams to establish robust customer experience processes.

You'll guide the team in addressing client needs and enhancing product adoption while leveraging your robust communication and leadership skills. Your analytical mindset will be key in tracking performance metrics and client feedback. Key Responsibilities:
Boost product adoption through user engagement
Ensure rapid client onboarding and support
Troubleshoot and resolve incoming customer inquiries
Develop CX processes for a seamless client journey
Monitor product support success metrics and improvements Requirements:
3+ years of experience in financial services
Relevant university degree or equivalent
Coaching and management experience preferred
Proficiency in data-driven approaches
Client-facing experience essential Join Fidelity to shape the future of customer experience in financial services.

📌 Fidelity Customer Experience Team Manager Toronto
🏢 Fil
📍 Toronto