Elevate customer satisfaction at Townline as a Customer Service Specialist. Focused on homeowner communications and service coordination, your role will be essential in ensuring seamless operations.

In this Customer Service Specialist position, you will report to the Director of Customer Care & Warranty at Townline, a leading real estate developer in Vancouver. Your expertise in customer service will shine as you coordinate communications, manage warranty assessments, and track service requests. Conduct walkthroughs and follow up with teams to uphold service excellence.

Key Responsibilities:
• Respond to inquiries from homeowners and trades by phone and email
• Assist in scheduling service appointments and inspections
• Conduct and document walkthroughs efficiently




• Monitor service request progress and communicate updates
• Prepare vital documentation for homeowners and service teams

Requirements:
• Minimum 3 years in customer care or property management
• Strong communication and resolution abilities
• Excellent organizational and detail management skills
• Proficient in Microsoft Office and CRM software
• Must work well in both independent and collaborative environments

Deliver top-notch customer care through robust communication and organizational skills at Townline.
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📌 Customer Service Specialist at Townline (British Columbia)
🏢 Townline Group of Companies
📍 British Columbia