Join Hitachi Rail as an Engineering Service Delivery Analyst, focusing on reliable and effective team support. Drive service quality and enhance performance through effective incident management. As a Service Delivery Analyst for CBTCS E2 Services, you will ensure that delivery services align with engineering team requirements and performance standards.

You'll need 3 to 5 years of experience and a background in engineering or related fields to succeed. Your contributions will improve service operations and enhance collaboration among stakeholders. Key Responsibilities:
Ensure CBTCS E2 services delivery meets service level agreements
Define and support adoption of CBTC services across teams
Oversee incident and request ticket management




Manage communications for service incidents and planned changes
Address service blockers by coordinating CI/CD support Requirements:
3 to 5 years of service delivery or platform management experience
Bachelor’s degree in engineering or Computer Science
Preferred ITIL or PMP certifications
Familiarity with service management tools like Jira
Solid communication and problem-solving capabilities Lead service improvements and ensure operational stability with Hitachi Rail's agile engineering team.

📌 Engineering Service Delivery Analyst Role Toronto
🏢 Hitachi Rail
📍 Toronto