Shape exceptional customer experiences as the EcoOnline Customer Support Team Lead. Work within a hybrid framework to mentor a team focused on effective support delivery. As the Team Lead, your mission will be to drive positive change through excellent customer service management.

You’ll coach your team, monitor performance metrics, and ensure the timely resolution of customer cases. Utilizing robust analytics, you will identify areas for improvement and foster collaboration across departments to enhance the customer support journey. Key Responsibilities:
Maintain service quality standards in customer support
Lead and mentor a motivated support team
Manage issue prioritization and backlog effectively




Leverage customer feedback for continuous improvement
Collaborate with product and engineering teams for solutions Requirements:
3+ years in a customer support management role
Proven experience in guiding and evaluating team performance
Familiarity with IT settings and relevant software knowledge
Capacity to perform under pressure and resolve issues timely
Excellent organizational and workload management skills Lead your team in delivering high-quality customer support that aligns with EcoOnline's commitments to positive impact and growth.

📌 Ecoonline Customer Support Team Lead Toronto
🏢 ECOONLINE
📍 Toronto