Become a key player in delivering exceptional customer service as a Guest Services Representative at Great Canadian. Thrive in a lively gaming environment while ensuring guests feel valued and welcomed.

This position, supervised by the Manager of Operations, prioritizes customer engagement and effective communication. You will be responsible for adhering to protocols and creating a positive atmosphere for guests and team members alike. Your ability to navigate service interactions will directly impact guest satisfaction.

Key Responsibilities:
• Manage the guest service switchboard and re-direct inquiries
• Greet and assist guests, providing event information
• Make clear PA announcements regarding facility happenings




• Maintain the Encore Rewards program and engage new members
• Resolve guest issues and maintain service standards

Requirements:
• High School Diploma is required
• One-year experience in customer service preferred
• Capable of securing a Gaming License
• Available for flexible shifts, including nights
• Robust interpersonal skills to exceed guest expectations

Deliver exceptional service and create memorable experiences for guests at Great Canadian Entertainment.
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📌 Customer Service at Great Canadian Entertainment (Ontario)
🏢 Great Canadian Entertainment
📍 Ontario