Magnet is helping our client, a North American Consumer Product Organization look for a Bilingual Customer Service Representative to join their growing business and work out of their Mississauga Head Office. This individual will provide courteous, efficient, and prompt customer service to customers, internal key stakeholders, and potentially provide leadership for the Customer Care team in partnership with the Supervisor. Tasks include managing incoming calls, requests and order processing as well as making outbound calls to customers. You will develop strong relationships with customers and internal sales & supply chain teams to help the business achieve team goals.

Customer Care Accountabilities:

Provide excellent customer service across every aspect of the job

Process customer orders through incoming calls, email and other channels using the ERP system

Responsible for developing and maintaining solid relationships with both customers and the sales team

Support specific assigned customers to nurture and grow annual sales performance

Oversee order management accuracy with a focus on enhancing order size

Resolve customer questions and manage troubleshooting with speed and professionalism

Log Cases in CRM system to track all customer incidents and inquiries





Perform administrative tasks including customer activations, credits & rebills

Engage in revenue generating outbound calls, including retention and lead qualification

Make informed decisions about pricing exceptions

Fully Bilingual (French/English)

Customer focused and dedicated to exceeding the expectations of internal and external customers

Leadership skills & strong ability to prioritize

Coaching & Mentoring

Accountability

Problem solving

Proven ability to multi-task, prioritize, and manage varied, time sensitive workloads

Strong organizational skills to allow for the successful completion of multiple tasks

Self-starter with a strong desire to see results

Team player with positive attitude

Proven agility, versatile and able to adapt to new challenges and procedures

Education / Experience:

High school diploma required. College diploma and/or University degree an asset & preferred

A minimum of 2 years Customer Service experience

Experience managing people an asset

Experience working in a consumer packaged goods or automotive lubricants environment is an asset

Superior PC and Microsoft Suite skills

Experience or familiarity with Microsoft Dynamics AX and Salesforce would be an asset

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📌 Bilingual Customer Service Representative (Ontario)
🏢 Magnet Search Group
📍 Ontario