Work Area (FBA Only)
Multi-Site
No
Travel Requirement
Shift Start Time/End Time
0800-1600
Days Off
Vacancy Type
Regular FT
Salary Range (Hourly Rate)
$35.50 - $51.03
Paid FTE
1.0
Worked BI-WEEKLY HOURS
75.00
Planned Start Date
Sep. 25 2026
Approximate End Date (For Temporary Assignments ONLY)
Pending Return of Incumbent
CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)
No
Job Description
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Manager, the Process Improvement Analyst is responsible for providing support to the department to improve team performance by ensuring process documentation is maintained. In particular, the Process Improvement Analyst provides expertise in the mapping, measurement and facilitated current and future state redesign of processes, including process documentation, identifying training requirements, implementation of new strategies and monitoring of results with the team. The Process Improvement Analyst also provides support in managing the implementation of departmental policy and technology changes, ensures integrity and consistency of systems data and maintains systems forms as well as data and quality audits.
QUALIFICATIONS: Education, Training And Experience A level of education, training and experience equivalent to a two year Diploma in Business, Technology, Health Information or related discipline. Bachelor's degree preferred. A minimum of 5 years of recent, related experience preferably within a large, complex organization.



Strong knowledge in data management for Finance and Human Resources and exposure to a unionized or healthcare setting is an asset. Previous experience with Project or Change Management, process re-design and analysis is desired.
Skills And Abilities Demonstrated knowledge of process improvement tools and techniques
Emphasis on analysis, data quality, process design, problem solving abilities and robust technical acumen
Demonstrated analytical skills to develop progressive, creative and innovative solutions
Knowledge of self-managed team principles and techniques
Ability to assist with supervision of multiple teams
Ability to present and prepare concise analysis, reports and recommendations to multidisciplinary audiences
Ability to work independently and as a team member
Exceptional communication skills including conflict management
Demonstrated leadership, customer service and interpersonal skills
Physical ability to perform the duties of the position, including some travel
Ability to work with scheduling and HR/Payroll systems such as ESP and/or Meditech
Proficiency with database tools (MS Access, Excel, SQL) for data auditing & report requirements
Working knowledge of IPeople scripting and Visio/flowcharts and LEAN methodology
BC’s health system is in the process of transformation. As part of the planned changes, certain Finance roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Please be aware that, while the role is currently employed by Island Health, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses.The salary range for this position is $69,218 (min) to $86,522 (midpoint) to $99,501 (max) per annum (based on 1 FTE). Salary placement is between min and midpoint, based on experience, qualifications, and internal equity.Please note this is a remote position.
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📌 Process Improvement Analyst (Quebec City)
🏢 Vancouver Island Health Authority
📍 Quebec City