We are looking for a Jira Service Management Intake & Automation Developer to design, develop, and automate Jira Service Management workflows, intake forms, approvals, SLAs, queues, and enterprise integrations. The role will use Java/Spring Boot, Python, REST APIs, SQL, and AI/intelligent automation to build scalable and secure production solutions.
Location: Toronto, ON - Onsite
Employment: Full-time
Key Responsibilities Design and scale Jira Service Management portals, forms, request types, workflows, queues, SLAs, approvals, and dashboards.
Build automation for classification, prioritization, routing, assignment, notifications, and escalations .
Develop production-grade services and integrations using Java/Spring Boot and Python .
Build and maintain REST APIs, webhooks, JSON, HTTP, and event-driven integrations .
Apply AI/intelligent automation for classification, data extraction, duplicate detection, and routing.
Integrate Jira with Confluence, Slack, Microsoft Teams, GitHub, Azure DevOps, email, and identity platforms .
Develop monitoring, testing, security, access-control, deployment, and rollback practices.
Troubleshoot production issues using logs,



metrics, audit records, and tracing .
Collaborate with engineering, QA, product, operations, and business teams.
Document technical designs, workflows, integrations, security controls, and operational procedures.
Key Requirements 3+ years of Jira/Jira Service Management administration, development, or automation experience.
Hands-on experience with JSM forms, request types, workflows, custom fields, queues, SLAs, permissions, approvals, and dashboards .
Professional experience with Java/Spring Boot and/or Python .
Experience with Jira REST APIs, webhooks, JSON, HTTP, OAuth 2.0, API tokens, and service accounts .
Experience with AI, generative AI, NLP, or intelligent automation in business workflows.
Strong understanding of secure, scalable, observable, testable, and maintainable systems .
Robust troubleshooting, communication, documentation, and stakeholder-management skills.
Experience in Agile, DevOps, project management, or enterprise operations environments.

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📌 Jira Service Management Intake & Automation Developer (Ontario)
🏢 PeoplePilot
📍 Ontario