Career Opportunity – Customer Service Representative (CSR) At Westminster Mutual, we take pride in our role to protect our neighbours, their families, and their businesses and farms. We have a 167-year history of serving our client‑owners that anchors our sense of purpose and shapes our values as an employer. Operating on a foundation of honesty, integrity, and community‑based principles, we maintain the highest standards of personal service, never losing sight of the importance of the “Neighbour Helping Neighbour” approach. Minutes from London, Ontario, we offer a work setting that is balanced and family‑friendly, no matter what your family looks like.
THE PROSPECT Looking to start a meaningful career where you can focus on building relationships, learn valuable insurance business skills, and grow into a sales role? Westminster Mutual is looking for a motivated and customer‑focused individual to join our team as a Customer Service Representative (CSR). This role is ideal for those new to the insurance industry who are eager to build strong customer relationships while learning the foundations of insurance and sales. This is more than a customer service role, it is a launchpad into a fulfilling career as an Insurance Agent within the Ontario Mutuals.
WHAT YOU’LL BE DOING Building strong relationships with policyholders by providing friendly, reliable, and professional service
Acting as the first point of contact for policyholder questions about policies, billing, and claims
Organizing and maintaining policyholder information and communications in detailed files




Assisting the Sales Agents with administrative support throughout the sales cycle
Participating in training and development activities related to insurance products, systems, and sales practices
Observing and supporting Sales Agents to gain exposure to sales conversations and policyholder advisory practices
WHAT YOU’LL BRING Post‑secondary education in Insurance, or related experience with a general knowledge and understanding of Ontario Mutuals and Westminster Mutual
Ability and willingness to obtain CIP designation and OTL License once employed
Previous customer service experience, an asset
Exceptional communication and relationship‑building skills
Organization and detail‑oriented approach, with a self‑starter attitude
Curious, coachable, and eager to learn
Flexibility to adapt to changing priorities
WHAT WE OFFER A friendly, community‑oriented workplace
Comprehensive benefits
Full time ‘in‑office’ opportunity
Direct training and mentorship from experienced Sales Agents
Competitive Defined Contribution Pension Plan
Opportunity for variety and growth
Outstanding work‑life balance
A clear path to move into a Sales Agent role as you develop
JOIN OUR TEAM! If you are in search of a career where you can grow, learn, and make an impact in your community, we would love to hear from you!
We encourage applications from all qualified candidates and will accommodate applicants’ needs under the Ontario Human Rights Code throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can offer equitable opportunities.

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📌 Customer Service Representative (Ontario)
🏢 Ontario Mutual Insurance Association
📍 Ontario