Drive meaningful customer enhancements as the Manager of Process Design & Improvement at goeasy. Tailor operational processes to optimize experiences through strategic redesign.

This hands-on role seeks individuals eager to delve into customer feedback and operational data, transforming insights into actionable improvements. You will be instrumental in implementing structured methodologies to foster a culture of continuous improvement and deliver exceptional customer service outcomes.

Key Responsibilities:
• Gather and analyze data to spot improvement areas
• Create and implement current customer journey frameworks
• Enable practical experiments to support process changes
• Manage projects from ideation to measurement
• Engage with teams to promote streamlined operations

Requirements:
• 2-5 years in process improvement or analysis
• Experience in customer journey mapping and design
• Knowledge of structured problem-solving techniques
• Excellent analytical and communication abilities
• Bachelor’s degree in a relevant discipline

Play a vital role in helping goeasy transform customer experiences through dedicated process management.
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📌 Manager of Process Design & Improvement (Ontario)
🏢 goeasy
📍 Ontario