Become a key player at CPKC as a Customer Solutions Specialist, managing customer needs with expertise. Provide world-class support through effective communication and problem resolution. As a Customer Solutions Specialist, you will play a vital role in the execution of daily customer service operations.

Your responsibilities include managing customer inquiries, coordinating shipments, and addressing service disruptions. Building solid relationships with customers and operations teams will be essential for success in this interactive role. Key Responsibilities:
Address customer questions about service, shipments, and billing
Monitor and update shipment statuses accurately
Ensure proper documentation of all customer communications
Resolve service-related issues, escalating as necessary
Support onboarding for recent customers with guidance Requirements:
Minimum 2 years of customer service experience
Logistics or transportation background is advantageous
Solid multitasking and detail-oriented skills
Effective verbal and written communication abilities
Capacity to perform in a 24x7 operational setting Support customers effectively while contributing to transformative logistics solutions at CPKC.

📌 Cpkc Customer Solutions Specialist Winnipeg
🏢 Canadian Pacific Railway
📍 Winnipeg