Overview

Our Edmonton-based client is seeking an IT Generalist to provide comprehensive technical support across infrastructure, networking, end-user systems, and Microsoft 365 environments. This is a 3-month contract, hands-on role supporting day-to-day IT operations across multiple locations, requiring strong troubleshooting skills and the ability to work independently in a fast-paced workplace.

Note: This role will be based in the client's primary office but will require travel to various building locations within the surrounding area.

Key Responsibilities
Provide day-to-day IT support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve hardware, software, networking, and connectivity issues
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
Manage user accounts, permissions, onboarding, and offboarding activities
Deploy, configure, image, and maintain end-user devices
Support network infrastructure, including switches, wireless access points, routers, and internet connectivity
Troubleshoot wired and wireless networking issues within Cisco Meraki and Ubiquiti environments
Assist with network monitoring, system maintenance, and infrastructure upgrades




Respond to and resolve support tickets via phone, email, and onsite support
Maintain IT documentation, asset inventories, and knowledge base articles
Support multiple office locations and provide onsite technical assistance as needed

Qualifications
3–5+ years of experience in an IT Generalist, Systems Support, Technical Support, or similar role
Robust background supporting both end-user environments and core IT infrastructure
Experience with Microsoft 365 administration and support
Hands-on experience troubleshooting Windows workstations, hardware, and peripherals
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking
Experience supporting Cisco Meraki and/or Ubiquiti environments is considered a solid asset
Experience with device deployment, imaging, and lifecycle management
Familiarity with Active Directory, Azure AD/Entra ID, and user administration
Strong customer service and communication skills
Ability to prioritize and manage multiple support requests in a dynamic setting
Experience supporting multi-site environments is an asset
CCNA or equivalent networking experience is considered an asset, not a requirement

📌 Desktop Support Analyst Edmonton
🏢 Robert Half
📍 Edmonton