Le Lunetier Pointe-aux-Trembles is looking for a prescription optician to join its dynamic team!

The role of dispensing optician is to meet the client's ocular-visual needs through ophthalmic and/or corneal lenses. In close collaboration with the optometrist, this person ensures the adjustment of ametropias, the cutting in the laboratory as well as the first step in resolving an eye problem with a client. Depending on the foot traffic, he/she may be required to help with making appointments, opening client files and answering the phone.

Main Tasks
Customer Service:

Assess the customer's needs (frames, ophthalmic or contact lenses)
Explain the different products on the market according to the customer's needs
Explain the different promotions in order to guide the customer in their decision-making process
Support the stylist-advisor after choosing a frame (if necessary)
Take the necessary measurements to manufacture the complete glasses
Analyze the prescription: base curvature, vertex distance, pantoscopic angle and curve
Perform minor and major repairs on glasses
Problem solving, either in terms of comfort or the customer's vision level
Make customer adjustments
Ensure the opening of files or renewals of contact lenses: select the ideal lens according to the client's needs, explain the manipulations during the first time, update the client's techniques, if necessary, refresh the maintenance methods, take measurements, carry out follow-ups, problem solving either at the comfort level or at the vision level

Other Tasks to Assist the Manager
Place orders for contact lenses
Make an inventory of trial contact lenses




Track orders at the laboratory
Place each customer's lens order, ensure that the order form (the R) is accurate before placing the order
Make credits for lenses, frames and contact lenses and track them
Receive each frame order
Make sure to correctly enter each invoice number received (in the R) from each customer
Label all frames following the pricing rule

Administration
Enter or update the client's contact information in the computer system
Make appointments for optometrists and opticians
Answer the phone, screen calls
Take messages and forward them to the contact person
Provide basic information on the services offered, either by telephone or to those who come to the clinic
Make appointments for deliveries of orders that are ready
Ensure that customer calls are made, within the appropriate time frame, when their glasses are ready
Make the various payments: examination, form, deposit or full payment of orders for glasses, contact lenses and various products
Close the cash register at the end of the day: record the money in the cash register for deposit purposes, pay the optometrists if applicable and fill out the sheet provided for this purpose.



The employer will use it for the weekly and monthly accounting of optometrists' fees.

Related Tasks
Place all identical styles of the same brand together
Help in the weekly preparation of optometry files (as needed)
Help with pre-tests for eye exams (as needed)
Take charge of collecting frames to be donated to Groupe Lion and Optométristes sans frontières
Refill missing frames on the displays
Refill missing cases, wipes and bottles of cleaners at the reception
Make a monthly inventory of old orders in the main cabinet
Help opticians with the mail
Ensure the supply of necessary stationery: Eye exam file, business card, etc.
Ensure the supply of sanitary products: toilet paper, tissues, paper towels, hand soap, dish soap, etc.
Ensure the supply of disinfection products

Skills Profiles
Required Knowledge
Proficiency in written and verbal French

Education and Experience
Secondary school diploma
Experience in customer service (an asset)

Soft Skills
Resourcefulness and manual dexterity
Autonomy
Ability to work in a team
Diplomacy
Interpersonal skills
Smiling
Multitasking skills and positive time management
Good knowledge of the fashion and optics field

The job description serves as criteria for the individual evaluation of staff. It will also serve as a tool for the employee to determine or remind him/her of the tasks that the employer expects him/her to perform in the context of his/her work.
The skills profile defines the minimum skills that the employer expects to find in the employee who applies to the position described above.

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📌 Dispensing Optician, O.O.D. | Pointe-aux-Trembles (Manitoba)
🏢 Le lunetier
📍 Manitoba