Drive strategic excellence as EPCOR's Manager of Customer Care Operations based in Edmonton, AB. This full time role focuses on improving utility customer interactions and team performance.

In this critical position, you will lead a team of Service Consultants, shaping how customers experience our services in both regulated and competitive sectors. Your expertise will be vital in aligning performance with EPCOR's broader strategic objectives while enhancing team culture. Collaborate closely with various business units and ensure that customer care operations are efficient and effective.

Key Responsibilities:
• Act as a strategic contributor to customer care initiatives
• Manage and report on performance gaps and improvements
• Enhance collaboration with Energy Services managers




• Provide oversight on contact center operational efficiencies
• Mentor teams to ensure service excellence

Requirements:
• Degree in operations management or relevant fields
• Over 5 years of experience in the utility sector
• Effective leadership track record in customer service
• Ability to analyze complex data for operational insights
• Experience with tools such as Genesys and BI dashboards

Lead the charge in transformation and make a real impact in customer care operations at EPCOR in Edmonton.
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📌 EPCOR Manager of Customer Care Operations (Alberta)
🏢 EPCOR
📍 Alberta