Join Hightouch as a Customer Success Engineer and drive customer satisfaction while working remotely. Engage directly with users to enhance their experience and provide technical support. As a Customer Success Engineer at Hightouch, located in San Francisco, you'll need 2+ years in customer-facing roles.

This role combines your technical expertise with excellent communication skills to guide users in utilizing our powerful marketing platform. You will work closely with various teams, including Marketing and Engineering, ensuring customer needs are met efficiently. Key Responsibilities:
Assist customers in maximizing platform value
Address user queries through Intercom, email, and phone
Collaborate with internal teams for optimal solutions
Adapt to quick-paced and changing work conditions
Participate in on-call support to resolve critical issues Requirements:
2+ years in a service-oriented position
Technical experience or education in relevant fields
Basic SQL knowledge or eagerness to learn
Solid verbal and written communication
Ability to thrive in a startup atmosphere Contribute to Hightouch’s journey of success and customer satisfaction in this impactful role.

📌 Customer Success Engineer Remote Role Vancouver
🏢 Hightouch
📍 Vancouver