Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Job Description
Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes recent ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

In this role you will:

Lead process improvement initiatives by reviewing policies and procedures, identifying compliance gaps, developing documentation and training materials, and supporting regulatory adherence.

Manage and support system enhancement projects, including requirements gathering, testing, implementation, documentation, milestone tracking, and stakeholder communications.

Provide training, guidance, and subject matter expertise to Customer Experience (CX) teams, including onboarding, quality monitoring, and rollout of new initiatives.





Partner with business stakeholders, vendors, Compliance, and IT teams to deliver customer experience projects and operational improvements.

Drive digital and self-service solutions by recommending and prioritizing projects, developing roadmaps, and supporting strategic initiatives.

Serve as the primary CX systems and process expert, providing recommendations, monitoring operational risks, and ensuring effective controls and compliance.

Qualifications
What makes you an ideal candidate?

Robust knowledge of financial services, banking, and the auto finance industry

Advanced knowledge of GM Financial business operations, policies, procedures, systems, and applications

Proficient in Microsoft Office, computer applications, and internet-based tools

Strong analytical, problem-solving, and decision-making skills

Excellent verbal and written communication skills

Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment

Experience working with inbound call center technology

Strong attention to detail and commitment to accuracy and confidentiality

Ability to work independently with minimal supervision and exercise sound judgment

Collaborative team player with a strong customer service focus

Skilled at building relationships,



presenting information, and responding effectively to stakeholder inquiries

Committed to quality, customer satisfaction, and corporate citizenship

Work Experience

2-4 years of increasing responsibility working in a professional office environment is required

Secondary school is required

College diploma or university degree in related field or equivalent work experience is required

What We Offer

Excellent Health, Vision and Dental Benefits.

Company Match program for RRSP contributions

Generous Paid Time Off (personal, vacation, sick, paid holidays)

Dynamic relationships between teams and leadership

Quarterly Volunteer Opportunities

Hybrid work schedule offered; ability to work a portion of your week from home

Our Culture
Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Work Life Balance
Flexible hybrid work environment M

This posting is for a vacancy.

The base range for this role is: $60,000-$75,000

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits after 30 days of employment.

#J-18808-Ljbffr

📌 Customer Experience Analyst (Ontario)
🏢 GM Financial
📍 Ontario