Ferguslea Properties is searching for an enthusiastic and customer-service oriented individual to join us as a Resident Services Specialist. You will be joining a collaborative and dynamic team to be the first point of contact for our current residents. Working as part of a team is a key element of this role, with the goal of creating the best possible customer experience. The main responsibility of the Resident Services Specialist is to ensure that our customers benefit from a best-in-class experience and their issues and questions are resolved in accordance with our customer service promise.

This is a Temporary full-time position (Contract role) ending March 2027. Day, evening, and weekend scheduling will be required in this role.

RESPONSIBILITIES:
The Resident Services Specialist will play an integral role in supporting our residents and team by:

Receiving and processing maintenance requests from residents and all departments

Responding to residents in a timely manner

Providing written documentation on any complaints and action taken

Ensuring work is completed and scheduling follow-up as needed

Advising and notifying residents of entry, service shutdowns, parking relocations etc. as needed.

Answering calls and emails, resolving resident issues,

Working collaboratively with all departments to foster an environment of open communication, cooperation, and collaboration

Maintain accuracy of customer data and ensure accurate information is entered into Yardi

Informing management of any situations or concerns where intervention or legal action may be required

Coordinating elevator, workspace, and guest suite reservations

Investigating issues as requested, maintaining, and administering parking spaces, storage lockers, and other resident - related information

Monitoring office inventory and coordinating office supply orders via the HR Office Assistant





Creating charges as required and coordinating with the Finance Department to follow through on any questions or concerns

They will perform such other duties from time to time as assigned by the Resident Services Manager

SKILLS AND KNOWLEDGE:

College diploma in administration, business administration with experience in any of business operations, property management, or customer service would be considered an asset

A minimum of 3 years history of customer service or property management experience

Exemplary communications both written and verbal.

Excellent interpersonal and communication skills

Good analytical and problem-solving skills

Organized and detail oriented

Ability to work day, evening, and weekend scheduling is a requirement

Proficiency in MS Office (Excel, Word, Outlook)would be considered an asset

While not mandatory, written & verbal communication in various languages would be considered a strong asset.

Understanding of current property management legal and regulatory practices would be considered an asset

Yardi experience would be considered an asset

As a condition of employment, must be able to provide a valid criminal background check

WORKING CONDITIONS

Physical effort is minimal.

Extended periods at a computer is required.

Competing demands may create stress at times

Evening and weekend scheduling will be required as per operational demands

The job description implies the performance of repetitive tasks

Risk is low

When you join Ferguslea Properties in this role, you gain access to:

Health/ Wellness initiatives

Employee Assistance Program

Use of our recreation centre, fitness amenities, and related programming

Community Involvement & philanthropy opportunities

Educational Support programs

Regular Employee engagement opportunities

Free parkingRoom for advancement & internal promotions

Paid training & development opportunities

Vacancy status: Current/Additional Position

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📌 Resident Services Specialist (Quebec City)
🏢 Ferguslea-Properties-Limite
📍 Quebec City