Madison Taylor Design is a multidisciplinary design firm providing architectural, landscape architecture, interior design, furniture & decorating, and construction services across residential, commercial, and hospitality projects. We're implementing EOS® company-wide and are looking for a senior operational leader who understands that great operations exist to enable great people - not to replace creativity with process.

About the Role
Lead the operational performance of our Design Department (~15-20 professionals across Architecture, Landscape Architecture, Interior Design, and Furniture & Decorating) - roughly half of our 40-person team. This is not a traditional PM or Studio Manager role; it's a senior leadership position responsible for resource planning, EOS® implementation, systems building, and accountability across four disciplines. Year one is a build-out year: establishing the Scorecards, Measurables, and Core Processes that will run the department going forward.

Reports to: Integrator (senior operating leader)

Location: Midhurst, ON - on-site with hybrid flexibility

Type: Full-time

Compensation:



$100,000-$110,000 base DOE, plus up to $20,000 performance bonus (Year 1: build milestones; Year 2+: Measurables/Rocks). Total potential up to $130,000.

Hiring now - rolling applications.

What You'll Do

Own resource/capacity planning and forecasting across the department

Build and monitor Scorecards, Measurables, and Core Processes

Improve visibility into project health, fee performance, and profitability

Lead PM software, dashboards, and reporting tool adoption

Evaluate AI/automation opportunities to reduce admin work

What You Bring

15+ years in operations, PM, AEC, or professional services

Experience building (not just running) operational systems

Robust grasp of resource planning, KPIs, and project economics

Experience with tools like Asana, Monday.com, Smartsheet, or HubSpot

AEC/design industry experience an asset, but not required

Madison Taylor Design does not use AI to screen, assess, or select applicants for this position.

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📌 Head of Design Operations (Ontario)
🏢 Madison Taylor Design
📍 Ontario