Customer Service Representative (Full Time)
Why should you join our team?
YMCA Calgary is a charity that ignites the potential in Calgarians. Since our inception in 1902, we have evolved into a vibrant organization operating in every quadrant of the city. Guided by our core values of honesty, caring, respect and responsibility, YMCA Calgary offers a growing hub of programming & services to address the needs of our community including connection and belonging, physical and mental wellbeing, child-care support, language instruction, affordable tutoring and more. We alsoensure that no one is turned away, lowering financial barriers for youth, adults and families through the generous donations of our community.This impact takes place across our 7 health and wellness facilities, 6 childcare centres, 2 outdoor camps and 12+ community programs, empowering people of all ages and life stages to belong, grow, thrive and lead.

Customer Service Representative (Full-Time)

Locations: Shane Homes YMCA at Rocky Ridge

Start Date: Immediately

Salary: $31,200 - $38,809

*The successful candidate must be available to work Monday to Friday and shifts can be scheduled between 10:00 am to 7:00 pm based on branch needs.

You can make an impact in the community - locally and across the globe. You will work with a fun culture of people and enjoy many of the advantages and opportunities the YMCA offers:

Complimentary YMCA Calgary membership including a linked membership for dependent children;
Comprehensive health and dental benefits. Premiums paid in full by the Association;
Pension plan with specified contribution matching by the Association;
Anniversary flex day and gifts given to celebrate each year of employment;
Program discounts;
Ongoing leadership development and opportunities;
Leadership award opportunities;




Scholarship opportunities;
Paid recertification and training.

What qualifications are we looking for?
At YMCA Calgary we strive to ensure our employees are a fit based on their strengths, interests, and future goals. The successful candidate will have the following;

Exceptional customer service attitude
Strong computer skills
Be resourceful, organized, and handle change well
Effective time management
Cash experience is an asset
Fluent in English verbal and written communications
Clear communicator - in person, over the phone, and through email
Evidence of a clear Police Information Check with Vulnerable Sector.
Three professional references

What does this role look like at YMCA Calgary?
Duties and Responsibilities include;

Identify and create opportunities to improve the YMCA experience for all
Develop and maintain a thorough knowledge of the organization’s products and services
Meet and exceed customers’ expectations in all service aspects at the Customer Service desk
Accurately complete all membership and program transactions, payments, and cash-outs
Communicate a large quantity of information clearly and concisely in person and over the telephone by understanding the organizational structure of the YMCA Calgary Association
Develop and maintain smooth, cooperative working relations with all staff and volunteers
Aid in the training of all new staff and volunteers




Work in a team environment to achieve optimal collective results
Share responsibility for weekly upkeep of desk inventory while always ensuring a well-stocked and clean work area
Ability to problem solve and think critically

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required, and other duties, responsibilities, and activities may change or be assigned at any time.

What qualities do we look for in YMCA Calgary Staff and Volunteers?
Developing Self and Others: Developing people with a view toward present and future capacity.

Building Purposeful Relationships: Relating to people authentically with their best in mind.

Creating a Culture of Community: Gathering people to purpose and vision.

Making Intentional Impact: Intending to make a difference every day.

Thinking and Acting Strategically: Applying thoughts, words, and actions in service to the vision.

Applying Business Acumen: Demonstrating excellence in technical skills and stewarding the YMCA Business Model.

Innovating: Ability to know your environment, initiate and respond effectively to changing conditions.

Please note that evidence of a clear Police Information Check with Vulnerable Sector Search is a requirement
YMCA Calgary is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit. YMCA Calgary is currently not engaged in international recruitment efforts as we are required to demonstrate that we have exhausted all means of recruitment both locally and nationally.

Potential candidates will only be contacted if selected for an interview.

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