Become a pivotal player in customer service at Pro Hockey Life in South Edmonton Common. Maximize staff development, ensure operational integrity, and deliver an outstanding shopping experience. As the Department Manager, your primary role is to champion Pro Hockey Life’s Customer Experience Model across the store team.

Effective coaching, staff training, and ongoing feedback will be crucial, alongside maintaining compliance with retail standards. Your proactive leadership will enhance team performance and customer satisfaction. Key Responsibilities:
Implement Pro Hockey Life’s customer service standards
Conduct and track staff training for compliance
Oversee operational readiness and adherence to policies
Promote effective communication through team meetings
Address and resolve customer issues promptly Requirements:
Solid leadership and mentoring capabilities
Proven skills in communication and organization
Previous experience in retail management an asset
Understanding of compliance and operational processes
Enthusiastic attitude and the drive to succeed Unleash your leadership potential and drive customer loyalty at Pro Hockey Life.

📌 Department Manager, Customer Service Excellence Edmonton
🏢 SportChek
📍 Edmonton