You’re the friendly, organized voice of Jumbo. We’re urgently hiring a Customer Service Representative who can field calls, book service appointments, and keep customers feeling taken care of, from the first ring to the final follow-up. If you’re great with people and thrive in a fast-paced office, we want to hear from you.

HOURS: Full-time position with a scheduled shift of either 10:00 a.m.–6:00 p.m. or 11:00 a.m.–7:00 p.m.

RESPONSIBILITIES
Answer incoming calls and respond to customer inquiries with a friendly, helpful attitude
Schedule and confirm service appointments using our dispatch software
Coordinate with field technicians and dispatch to ensure smooth, on-time service
Follow up with customers after service to confirm satisfaction and address concerns
Process bookings, quotes, and basic billing questions accurately
Support the office team with administrative tasks as needed

REQUIREMENTS




1+ years of customer service experience; trades or service-industry experience is a robust asset
Excellent phone manner and written communication skills
Strong organizational skills and attention to detail
Comfortable using scheduling software and basic computer programs
Ability to remain calm, qualified, and helpful under pressure
Positive, team-oriented attitude

BONUS — NICE TO HAVE
Experience with ServiceTitan, Jobber, or similar field-service software
Familiarity with plumbing or home-services terminology

Pay: $18.00-$22.00 per hour

Perks
Casual dress
Company events
Dental care
Life insurance
On-site parking
Paid time off
Vision care

Education:
Secondary School (preferred)

Experience:
Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative St Thomas (St. Thomas)
🏢 Jumbo Plumbing
📍 St. Thomas