Work with Phoenix as a Bilingual Customer Experience Coordinator, providing essential support to patients across Canada. This on-site role in Toronto requires expert bilingual communication.

In this position, you will assist in navigating treatment options and handling inquiries across multiple platforms. Your focus on high-quality patient service will shape the feedback loop that helps us refine our telehealth services. Adaptability and a genuine desire to support patients in a regulated space are crucial.

Key Responsibilities:
• Manage patient inquiries via email, chat, and phone calls
• Guide patients through the onboarding and education process
• Troubleshoot issues related to accounts and billing for clarity




• Report technical feedback to enhance the patient experience
• Ensure exceptional service through every patient interaction

Requirements:
• Fluency in written and spoken English and French
• In office work commitment in downtown Toronto, 5 days a week
• Previous experience in customer support, especially in healthcare
• Ability to think critically and resolve escalated issues
• Passion for improving healthcare accessibility in Canada

Contribute to transforming healthcare experiences at Phoenix.
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📌 Bilingual Patient Support Specialist (Ontario)
🏢 Rocketlist
📍 Ontario