Join VML Canada as a Senior Director of CX Strategy and redefine customer experiences for major brands. Focus on innovative strategies that combine business and human insights.

In this pivotal role, you will lead the customer experience practice, shaping strategies that bring together brand vision and technological capabilities. Your expertise in client relationships and strategic leadership will drive agency growth, while your mentorship will guide emerging strategists in cultivating creative solutions.

Key Responsibilities:
• Craft enterprise-level strategies for CX
• Forge partnerships with clients and agency teams
• Identify opportunities for business development
• Design frameworks that measure CX initiatives
• Lead discussions on industry trends and thought leadership

Requirements:
• Over 7 years in strategic roles related to CX
• Proven knowledge of digital transformation processes
• Demonstrated leadership in client and team management
• Familiarity with AI and customer journey mapping
• Record of influencing outcomes with strategic vision

Elevate customer engagement and brand interactions through leadership and strategic insight.
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📌 Senior Director of CX Strategy (Ontario)
🏢 VML Canada (English)
📍 Ontario