Shape the future of customer interaction as an IVR Architect in a hybrid role based in Toronto, ON. Your Salesforce experience combined with Amazon Connect will be key to optimizing contact center solutions.

In this role, you will be the technical lead focusing on designing and implementing voice-enabled solutions. With over 10 years of required experience, your skills in customizing Salesforce and troubleshooting integrations will drive success. You will work on omni-channel routing and improve overall customer experiences through creative designs.

Key Responsibilities:
• Design IVR solutions that integrate with Salesforce Service Cloud Voice
• Implement omni-channel solutions for improved customer service
• Customize Salesforce components for better operational efficiency




• Provide troubleshooting for Salesforce integrations
• Lead deployment and manage support teams effectively

Requirements:
• 10+ years in IVR and contact center architecture
• Proficient in Salesforce and Amazon Connect technologies
• Strong background in customer service operations
• Experience with IVR flows, routing, and telephony
• Familiarity with technical specifications and business requirements

Bring your architectural skills to enhance customer interactions and optimize contact center solutions.
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📌 IVR Architect at Amazon Connect & Salesforce (Ontario)
🏢 apptoza
📍 Ontario