If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is currently looking to fill the role of Guest Services Manager.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel.

We also pickup our employees from the bus loop at UBCO!

Position Summary
Under the guidance of the Director of Rooms and Front Office Manager, the Guest Service Manager is responsible for leading the day to day operations and ensuring and maintaining a consistently high standard of guest service. In addition, you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operation while adhering to the standards of the Four Points by Sheraton Kelowna Airport.

What will you be doing?

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model

High understanding of the Four Points by Sheraton culture; ensure all staff follow this culture as well

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns

Follow company policies and procedures; report accidents, injuries,



and unsafe work conditions to manager; complete safety training

Ensure guest satisfaction is maintained

Balance inventory and groups between Lightspeed and Marsha

Available to work wide-ranging shifts: days, evenings, weekends and holidays

Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act

Additional duties as assigned by management

What are we looking for?

Previous experience as Guest ServiceAgent or similar

Valid BC Class 5 license

Ability to plan, prioritize and complete multiple projects in a timely manner

Consistently motivates staff to achieve goals

Ability to work with all employees to promote teamwork and co-operative relationships within and across departments

Ability to provide ongoing coaching to staff to enhance performance

Perks:

Extended Health and Dental Benefits

World-wide accommodation and dining discounts with Marriott brands

Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).

An excellent work environment, with a focus on staff recognition and teambuilding

Room for growth and development

Starting Hourly Wage: $22.90

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📌 Guest Services Manager (British Columbia)
🏢 Four Points by Sheraton Kelowna Airport
📍 British Columbia