Field Service Engineer – Automated Packaging Equipment
Technical precision. Reliable support. Real-world results.

Are you the kind of person who likes to get things done - to troubleshoot a complex problem, see the fix work, and move on to the next challenge? We're looking for a Field Service Engineer to join our world-class service team. You'll travel to customer sites worldwide, but primarily across North America, to install, maintain, and repair advanced automated packaging systems used in diverse manufacturing environments.

This role offers the perfect balance of structure and variety - clear expectations, defined processes, and technical work that changes from day to day. You'll work independently much of the time, but always with the backing of a supportive service and engineering team.

In this role, you will:
Project Ownership & Technical Leadership

Act as technical owner for assigned customer projects, upgrades, integrations, or complex service scopes

Serve as the primary technical interface with customers during execution

Translate customer requirements into clear technical execution plans and acceptance criteria

Lead system integration, line modifications, upgrades, and custom solutions

Coordinate across Engineering, PMO, Production Excellence, Service, Sales, and external partners

Lead technical decision-making within approved standards, scope, and governance

Validate final system performance against agreed requirements prior to customer acceptance

Identify technical risks, scope changes, and improvement opportunities

Support change orders, scope adjustments, and aftermarket revenue contribution Install, repair, and maintain complex automated packaging systems on-site

Field Service & Technical Execution

Perform troubleshooting, repair, installation, commissioning, startup, Audits, SAT, IOQ and optimization of packaging equipment at customer site

Apply hands-on mechanical, electrical, and software adjustments as required to achieve project outcomes





Support complex service interventions and escalations where project or system knowledge is critical

Participate in FAT, pre-shipment inspections, and machine testing as required

Train customers on operation, changeovers, and maintenance best practices

Provide advanced remote technical support to Field Service Technicians and customers

Support Technical Support with diagnostics and structured root cause analysis (RCA)

Review service reports and identify recurring or systemic technical issues

Act as a technical reference for complex machine configurations and integrated systems

Service Engineering & Continuous Improvement

Analyze field and project failures, wear patterns, and performance deviations

Support creation and submission of NCRs, ECRs, and structured technical feedback to Engineering

Propose improvement opportunities related to serviceability, reliability, maintainability, and standardization

Participate in RCA discussions with Engineering, PMO, and Production Excellence

Contribute to closing the loop between field experience and product evolution

Documentation, Service Methods & SOP Development

Create, update, and improve:
o Service Methods
o SOPs
o Troubleshooting guides
o Inspection and service checklists

Convert project and field experience into clear, repeatable, technician-usable documentation

Support development of internal and customer training materials

You'll thrive in this role if you:

Enjoy solving hands-on technical challenges under time constraints

Prefer structured environments with clear expectations and standards

Are accurate, conscientious, and take pride in a job done right

Appreciate variety in your work and new experiences through travel





Value respectful leadership, private recognition, and teamwork built on trust

Are calm, analytical, and think before you act - especially in high-pressure situations

What you bring:

Degree or technical diploma in Mechanical, Electrical, or Mechatronics Engineering (or equivalent experience)

3–5 years of experience in service engineering, field service, system integration, or industrial equipment support

Robust knowledge of mechanical and electrical systems

Exposure to automation and PLC environments is an asset

Ability to read and interpret engineering drawings and schematics

Packaging or pharmaceutical equipment experience is an asset

Valid driver's license and passport

Willingness to travel (domestic and international; up to ~60% depending on assignment)

At BellatRx , we design and support cutting-edge packaging equipment that helps our customers exceed their manufacturing goals. Join a company that values structure, precision, and reliability - where your technical expertise drives our customer satisfaction.

If you're ready to take ownership of challenging service projects and see your work make a visible impact, we'd love to meet you.

The Next Step

The next step in the process is completing a Culture Index Survey. In addition to reviewing applicants' qualifications and experience, the Culture Index Survey helps us better understand overall "fit" and how individuals prefer to be managed, motivated, and communicated with. You will receive an email asking you to complete the survey once you have completed your application.

About Us

BellatRx is a mid-market, privately held manufacturer of packaging equipment with clients and suppliers in North America and internationally. At BellatRx, our actions are guided by these core values we believe have been key to our success as a global leader in the design, manufacture, distribution, and service of packaging machines and complete packaging lines.

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