Support meaningful causes as a Customer Success Associate in Winnipeg, specializing in bilingual communications. Engage with donors to facilitate essential fundraising efforts for charities and non-profits.
This role demands fluency in Spanish and English and involves managing inquiries through multiple communication channels. After initial on-site training, you will work in a hybrid setting while maintaining essential donor relationships. Showcase your skills in transaction processing and customer service excellence.
Key Responsibilities:
• Engage empathetically with donors via calls and chats
• Handle inquiries across email and live chat platforms
• Process donations accurately using secure software
• Resolve client inquiries while following protocols
• Meet and exceed daily performance metrics
Requirements:
• Bilingual in Spanish and English
• High school diploma or equivalent
• At least 25 words per minute typing speed
• Ability to multitask in a digital workspace
• Well-equipped home office for remote work
Join Randstad Canada and make a difference in Winnipeg through impactful donor engagement.
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