Become a pivotal force in customer operations at Momentum Financial Services Group as Senior Director, Journey Enablement. This role involves strategic leadership for enhancing the journey experience in a hybrid workplace.

MFSG is looking for a Senior Director with extensive experience (15+ years) in customer journey management and transformation. You will design the framework that drives the enterprise journey model, aligning organizations to foster a deep commitment to customer-centricity. Your leadership will shape prioritized initiatives, ensuring measurable outcomes and cross-channel consistency.

Key Responsibilities:
• Define and govern the journey operating model across the enterprise
• Embed customer-focused principles into all design decisions




• Lead and facilitate prioritization across platforms
• Own the journey library for accurate and updated definitions
• Enable and coach Journey Leaders for alignment and success

Requirements:
• 15+ years in a senior strategy or transformation role
• Proven success in leading teams in complex environments
• Expertise in customer journey frameworks is critical
• Experience influencing at the executive level
• Bachelor's degree in business or related field required

Elevate customer engagements and drive innovation in financial solutions by leading impactful changes at MFSG.
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📌 Senior Director, Journey Enablement at MFSG (Ontario)
🏢 Money Mart - Quebec
📍 Ontario