Become a key player in operational change at Manulife as a Transformation Delivery Associate. This hybrid role focuses on enhancing workflows and improving member services through strategic initiatives.

As a Transformation Delivery Associate, you’ll leverage your 7 to 10 years of experience in the Canadian retirement sector to identify and optimize processes effectively. Collaborate with the Member Services team and various stakeholders to research and document trends, ensuring that initiatives deliver meaningful benefits. Your role in leading change efforts will directly impact the operational outcomes for members.

Key Responsibilities:
• Partner with teams to pinpoint process improvement areas
• Conduct research and analyze business workflow issues




• Lead initiatives defining and measuring operational advantages
• Develop actionable integrated plans with metrics
• Articulate findings and impacts to leadership

Requirements:
• University degree
• 7 to 10 years' industry experience
• Strong grasp of retirement processes and technologies
• Bilingualism in French and English advantageous
• Excellent negotiation and communication skills

Leverage your strengths in operational execution and change management to elevate member experiences with Manulife.
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📌 Operational Improvement Specialist at Manulife (Quebec City)
🏢 Manulife Financial
📍 Quebec City