Take charge as a Five9 CCaaS Expert at Aviva Canada, enhancing our contact center capabilities and customer experience. Utilize your skills in cloud contact center technologies.
In this senior role, you will administer Aviva’s Five9 CCaaS platform, ensuring its optimal performance and supporting customer engagement solutions. Your collaboration with various stakeholders will be key to implementing enhancements and resolving complex technical issues in telephony and VoIP. Drive operational improvements while maintaining system integrity.
Key Responsibilities:
• Lead administration of Five9 platform for optimal performance
• Implement IVR and omnichannel contact center solutions
• Monitor platform stability and voice quality
• Diagnose and resolve telephony-related issues
• Collaborate with vendors and technology teams
Requirements:
• University degree in a related field
• Over 7 years of contact center experience
• Extensive knowledge of Five9 and telephony systems
• Solid problem-solving and communication abilities
• Proven vendor management skills
Contribute your expertise in CCaaS to Aviva’s mission of delivering exceptional customer service.
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