Job Description
What is the opportunity?
The Payroll Operations Analyst administers overall payroll production and ensures the timely and accurate delivery of payroll and related services. Applies complete knowledge, skills, and practices to perform assignments.

What will you do?

Accurate processing of Canadian monthly, semi-monthly and bi-weekly payrolls, on a timely basis

Manually calculates and inputs changes to payroll

Verifies and audits payroll prior to and post release

Posts payroll entries to general ledger accounts, including for settlements, severance and posting errors

Responds to escalated inquiries using Service Now case management system. Ensures cases are closed within established service levels

Processing of Litigation payments and issue cheques within stipulated deadlines, as well as urgent same-day requests

Processing Income Protection payments and provide guidance on payroll legislation to the IP team initiating the requests

Processing of negative pays for terminated employees. Send emails with templates to managers to support them in obtaining written employee consent

Create the Record of Employment forms for all terminations, leave of absence and upload them to Service Canada

Action written requests from Service Canada on employee information

Process manual payments for pensioner lumpsum amounts

Troubleshoot banking issues for employees (EFO) for Vendor Maintenance

Investigates and resolves payroll issues and identifies root cause and recommends processes to prevent re-occurrence

Identifies and recommends solutions to issues, process gaps, service efficiency and effectiveness opportunities to Manager, Payroll Production

Continuously train and coach team colleagues on issues or concerns - providing continuous feedback to team - reporting back to manager

Strong understanding of Canadian payroll policies,



employment standard policies and government related policies. Assisting Manager in ensuring payroll team meets legal and government regulations and RBC compliance requirements

Document processes, create and update job aids ensuring instructions are continuously maintained - approval from Manager

What do you need to succeed?
Must have:

Payroll experience – minimum 3 years

Excellent investigative and audit skills

Good knowledge of HR/Payroll SAP application or equivalent payroll applications & HR Self-Serve Web Tools

Good knowledge of government requirements relating to payroll

Knowledge of general ledger and payroll accounts

Knowledge of ServiceNow Customer Relationship Management application

Excellent Microsoft Office skills (Outlook, Excel, Word etc.)

Superior verbal and written communication skills

Excellent Customer Service and Collaboration Skills

Positive Communication and Impact and Influence Skills

Accurate & Detail Oriented

Information seeking

Teamwork and Cooperation

Order and control orientation

Adaptability and Change Focused

Achievement Motivation and Initiative

Nice to have:

PCP or PLP Certification with the National Payroll Institute

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together todeliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities,



and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitivecompensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities

Ability to make a difference and last impact

Job Skills
Benefit Programs, Customer Service, Data Gathering Analysis, Detail-Oriented, Financial Reporting and Analysis, Human Resources Policies, Incentive Programs, Multi-Level Communication, Operational Delivery, Time Management

Additional Job Details
Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: HUMAN RESOURCES & BMCC

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-23

Application Deadline: 2026-09-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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📌 Payroll Operations Analyst (Ontario)
🏢 Socket.dev
📍 Ontario