Drive Canadian business success as a Customer Care Associate at EDC. This hybrid role in Ottawa requires bilingual skills to efficiently respond to customer needs across multiple channels.

The position is available as a permanent role or 10-month contract, providing a supportive environment for personal and professional growth. You will interface with EDC customers and partners, ensuring a seamless experience from inquiry resolution to service engagement. Your ability to problem-solve and communicate effectively in English and French will be key in enriching customer relationships and optimizing service delivery.

Key Responsibilities:
• First point of contact for EDC customer inquiries
• Provide detailed product and service information




• Facilitate the onboarding of MyEDC account holders
• Collaborate with internal teams to ensure customer satisfaction
• Ensure compliance with service level agreements

Requirements:
• Relevant degree or combination of education and experience
• Fluency in English and French, both written and verbal
• Experience in customer service within a contact center
• Proficient in computer applications
• Robust analytical and customer engagement skills

Make a meaningful impact at EDC by applying your bilingual communication strengths to enhance customer care.
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📌 Customer Care Associate for EDC (Quebec City)
🏢 Export Development Canada | Exportation et développement Canada
📍 Quebec City