What is the opportunity?
As a Business functional support analyst mainly focus in supporting end-users in resolving business functional problems. The responsibilities of include acknowledging and responding to business functional queries and issues raised by business, resolving problems in a timely manner, and providing technical/business recommendations.

What will you do?

Business Support: Providing ongoing Business functional support for existing systems, troubleshooting issues, and ensuring proper functionality.

Business System Analysis: Gathering requirements, understanding current processes, and identifying areas for improvement.

Process Improvement: Designing and implementing changes to streamline workflows and enhance efficiency.Configuration Management: Managing system configurations, installations, and updates.

User Training: Educating users on new system functionalities and troubleshooting techniques.

Documentation: Creating user manuals and other documentation to guide users.

Collaboration: Working with various teams, including IT and business stakeholders, to ensure successful implementation of solutions.

Reporting: Generating reports and analyzing data to track performance and identify trends.

What do you need to succeed?
Must-have

Knowledge of W360 suite (MPower and Document center)

Ability to analyze business processes and systems to identify areas for improvement. Ability to diagnose and resolve technical issues and user problems.

Strong communication and interpersonal skills to collaborate with different teams and stakeholders.

Ability to create clear and concise documentation for users and technical staff.





Nice-to-have

Understanding of business process improvement methodologies and best practices.

Ability to design and deliver effective training programs for users.

What’s in it for you?

Excellent exposureto communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate

Working with an exciting, close-knit, supportive & dynamic group

Prospect to collaborate with other business segments within the bank

Excellent career development and progression opportunities

A comprehensive Total Rewards Program including bonuses and flexible benefits

Competitive compensation

Job Skills
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details
Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-07-20

Application Deadline:

2026-09-30

Pay Range




The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Note
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

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📌 Support Engineer - Proficient (Ontario)
🏢 RBC
📍 Ontario